Storm damage? We respond fast and safely

Fast. If a tree is on your house, across the driveway, or leaning on powerlines, that's a same-day hazard call when it's safe to access. A big branch down in the backyard that isn't going anywhere can wait a day or two while we deal with the urgent stuff first. We went through Cyclone Alfred and we know how to triage.

Triage is the honest part of that answer. After a big blow every crew on the coast is booked out, and anyone promising everybody a same-day slot is telling most of them a story. We work the list by risk: people trapped or cut off first, then structural damage, then everything else.

Text photos to 0474 250 832 rather than describing it over the phone. A picture of where the tree landed tells us in seconds whether you're a hazard call or a tidy-up, and that's what decides your place in the queue.

Keep everyone well clear, move cars out from under the tree if it's safe to, and keep pets inside. Stay at least 10 metres away from any powerlines. Don't try to deal with a storm-damaged tree yourself: branches under tension and split trunks move when you least expect it. Take photos for your insurer before anything gets moved.

If a line is down, or a tree is touching one, treat the ground around it as live and call the network operator first — Essential Energy in NSW, Energex in Queensland. That part isn't a tree job and no arborist should be touching it.

Beyond that, don't move the tree off the damage until it's photographed. Insurers want to see how it fell and what it landed on, and once it's cut into pieces that evidence is gone. A wide shot, a close-up of the damage, and one showing the base of the tree is usually enough.

Home insurance usually covers storm-damage tree removal, though every policy is different. Take photos before anything is moved, call your insurer, and keep our written quote. We can work with your insurance company directly if that helps the claim along.

A few things make claims go smoother. Photograph the tree where it fell and any damage to the roof, fence or car before the clean-up starts — once it's cut up, that evidence is gone. Ask your insurer whether they want a quote before work begins, because some policies only pay out on approved quotes, and make-safe work is often treated separately from full removal.

We'll do the make-safe first if the tree is unstable or resting on something, then quote the rest so you have paperwork to send through. We worked right through Cyclone Alfred in 2025, so we've seen how these claims run when a whole street files at once.

Yes. We cover the Tweed Coast and southern Gold Coast: Tweed Heads, Kingscliff, Cabarita, Pottsville, Bilambil Heights and the Northern Rivers, and across the border to Coolangatta, Tugun, Currumbin, Palm Beach and Burleigh Heads. See all the areas we serve, or call us to check your suburb.