Tweed Coast, Byron Shire & Gold Coast
Storm damage? We'll help get it sorted.
Trees down on houses, across driveways, split branches hanging over the yard or trees damaged near powerlines: storm damage can turn a normal tree into a serious hazard pretty quickly.
We provide storm and emergency tree response across the Tweed Coast, Byron Shire and Gold Coast, with genuine hazards prioritised when it’s safe for our crew to access the site.
The first priority is always to make the area safe. We’ll assess what’s happened, work out what needs to be dealt with immediately and then get stuck into the cleanup.
When the storm hits
Storm-damaged trees aren’t always straightforward.
Branches can be under tension, trunks can split unexpectedly and trees that look stable can move once the pressure is released.
That’s why we don’t just turn up and start cutting.
We’ll assess the tree and the surrounding area first, identify the immediate hazards and work out the safest way to make it safe.
If a tree has come down on your house, blocked access or created an immediate danger, we’ll prioritise it where we can.
If it’s a branch sitting safely on the ground or a tree that can wait without creating a hazard, we may schedule it around the more urgent jobs.
Our crew has experience working through some of the major events to hit the region, including the 2020 bushfires, the 2022 floods and Cyclone Alfred. We’ve seen first-hand how quickly trees, access and entire properties can be affected during major events.
That experience has taught us how important it is to assess the situation properly, prioritise the genuine hazards and get the job done safely without taking shortcuts.
Powerlines and storm damage
Storm-damaged trees around powerlines need particular care.
Don’t approach or attempt to cut a tree that’s touching or has fallen onto powerlines.
Keep people away from the area and contact the relevant electricity network provider if the network itself is affected.
Once the area has been made safe and we’re able to access the tree, we can assess the remaining tree work and help with the cleanup.
What to do while you wait
- Keep everyone away from the damaged tree. Stay clear of hanging branches, split trunks and anything that looks unstable.
- Stay well clear of powerlines. Treat any fallen or damaged powerline as live and don’t approach the tree or debris around it.
- Take photos from a safe location. Photos can be useful for your insurance claim, but don’t put yourself at risk trying to get them.
- Give us a call. Call Casey on 0474 250 832 and we’ll ask a few questions about what’s happened and help work out how urgent it is.
01 · When this becomes a problem
If the storm has left you with a tree problem
Give us a call if:
- A tree has fallen onto your house, shed, car or other structure.
- A tree or large branch is blocking your driveway or access.
- A large limb has split and is hanging dangerously.
- A tree has been badly damaged and is now unstable.
- Storm damage has left a tree close to powerlines.
- You need a damaged tree made safe before the full cleanup can be completed.
02 · How we respond
Make it safe first
- 1 We triage the situation. We'll ask what's happened, what's damaged and whether there is an immediate risk to people or property.
- 2 We prioritise genuine hazards. Where conditions are safe and our crew can access the site, urgent hazards get priority.
- 3 We make the area safe. Depending on the situation, this may mean removing hanging limbs, dismantling a damaged tree or securing the area before the full removal.
- 4 We clean up properly. Once the dangerous work is dealt with, we chip and remove green waste and clean the site as part of the quoted work.
- 5 We can help with insurance documentation. Where appropriate, we can provide photos, a written scope and a quote to help with your insurance claim.
03 · What's included
From the first cut to the final cleanup
- Storm and emergency tree response
- Priority response for genuine hazards where safe to access
- Qualified arborists and minimum three-person crew
- Controlled removal of damaged and unstable trees
- Climbing, rigging and specialised equipment where required
- Photos and documentation for insurance purposes
- Green waste chipped and removed
- Full site cleanup
04 · What affects the price
Every storm job is different
The cost can depend on:
- 01 The urgency and whether the tree needs to be made safe immediately.
- 02 The condition of the tree, including split trunks, hanging limbs and unstable sections.
- 03 Access to the site after the storm.
- 04 Whether climbing, rigging, an EWP or crane is required.
- 05 The amount of timber and green waste that needs to be removed.
- 06 Whether the work forms part of an insurance claim.
If a storm has left you with a tree problem, give us a call. We'll work out what's urgent, what's safe to wait and the best way to get it sorted.
Typical range
Quoted on assessment
Emergency work is priced on what's needed to make the site safe and clear it. Storm jobs are often covered by home insurance.
See the full cost breakdown05 · Council & safety
What council expects, and how we keep it safe
Proof, not promise
We leave it spotless
The line that comes up in more reviews than any other is "left it cleaner than they found it". The video shows the same job before, during and after the rake-and-blow. No tricks, no editing magic, just how we finish every site.
Straight answers
Questions we get asked
How fast can you respond after a storm?
Fast. If a tree is on your house, across the driveway, or leaning on powerlines, that's a same-day hazard call when it's safe to access. A big branch down in the backyard that isn't going anywhere can wait a day or two while we deal with the urgent stuff first. We went through Cyclone Alfred and we know how to triage.
Triage is the honest part of that answer. After a big blow every crew on the coast is booked out, and anyone promising everybody a same-day slot is telling most of them a story. We work the list by risk: people trapped or cut off first, then structural damage, then everything else.
Text photos to 0474 250 832 rather than describing it over the phone. A picture of where the tree landed tells us in seconds whether you're a hazard call or a tidy-up, and that's what decides your place in the queue.
What should I do before you arrive?
Keep everyone well clear, move cars out from under the tree if it's safe to, and keep pets inside. Stay at least 10 metres away from any powerlines. Don't try to deal with a storm-damaged tree yourself: branches under tension and split trunks move when you least expect it. Take photos for your insurer before anything gets moved.
If a line is down, or a tree is touching one, treat the ground around it as live and call the network operator first — Essential Energy in NSW, Energex in Queensland. That part isn't a tree job and no arborist should be touching it.
Beyond that, don't move the tree off the damage until it's photographed. Insurers want to see how it fell and what it landed on, and once it's cut into pieces that evidence is gone. A wide shot, a close-up of the damage, and one showing the base of the tree is usually enough.
Will my insurance cover storm tree removal?
Home insurance usually covers storm-damage tree removal, though every policy is different. Take photos before anything is moved, call your insurer, and keep our written quote. We can work with your insurance company directly if that helps the claim along.
A few things make claims go smoother. Photograph the tree where it fell and any damage to the roof, fence or car before the clean-up starts — once it's cut up, that evidence is gone. Ask your insurer whether they want a quote before work begins, because some policies only pay out on approved quotes, and make-safe work is often treated separately from full removal.
We'll do the make-safe first if the tree is unstable or resting on something, then quote the rest so you have paperwork to send through. We worked right through Cyclone Alfred in 2025, so we've seen how these claims run when a whole street files at once.
Do you do storm response across the whole Tweed Coast, Byron Shire and Gold Coast?
Yes. We cover the Tweed Coast, Byron Shire and southern Gold Coast: Tweed Heads, Kingscliff, Cabarita, Pottsville, Bilambil Heights and Byron Shire, and across the border to Coolangatta, Tugun, Currumbin, Palm Beach and Burleigh Heads. See all the areas we serve, or call us to check your suburb.
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Got a tree problem?
The fastest way to a real number is a quick chat. Phones are answered Mon–Fri 6AM–6PM, Sat–Sun 8AM–12PM.
After hours or storm emergency? Same number. Leave a voicemail or send photos by SMS.